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365cae Privacy Policy — Your data is our responsibility

At 365cae, your information is stored with the highest level of security. Read this Privacy Policy to understand how we collect, use, and protect your personal data.

Last Updated: January 2026 Estimated reading time: 8 minutes
Contents
Introduction Data Collection Data Usage Data Sharing Cookie Policy Data Protection Data Retention Your Rights Child Protection Policy Changes Frequently Asked Questions

1. Introduction & Scope

Welcome to 365cae. This Privacy Policy ("Policy") explains how 365cae collects, stores, and uses your personal information. By using our website or app, you agree to the terms of this Privacy Policy.

We believe your personal information belongs to you. 365cae never sells your data to third parties without your consent. This Privacy Policy has been written in plain English so that our Bangladeshi members can understand it clearly.

Important: This Privacy Policy is part of 365cae's Terms and Conditionsalongside it. Together, both documents form the complete legal foundation of our services.

2. What Information We Collect

365cae collects several types of information. Some is provided directly by you, while some is collected automatically as you use our platform.

Data Type Example Reason for Collection
Identity Information Name, date of birth, national ID number To complete account verification and KYC
Contact Information Mobile number, email address For account security and communications
Financial information Mobile Banking/Nagad number, bank account details To process deposits and withdrawals
Device Information IP address, browser, operating system For security and fraud prevention
Usage Data Game history, betting records, login timestamps Experience improvement & responsible gaming
Cookie information Session cookies, preference cookies To maintain platform functionality
Good to Know: 365cae only collects information that is strictly necessary. We never request irrelevant or excessive data.

3. How We Use Your Information

365cae uses your information solely for specific, clearly defined, and legitimate purposes. We never use your data for anything we have not already made known to you.

  • To register, verify, and manage your account
  • To process deposits, withdrawals, and other financial transactions
  • To personalize your gaming experience and show you relevant offers
  • To prevent fraud and money laundering
  • To provide customer support and resolve complaints
  • To fulfill legal obligations
  • To ensure platform security and stability
  • To monitor and support responsible gaming
To Be Clear: 365cae never sells your information to advertising agencies or data brokers. If you do not wish to receive marketing emails, you can opt out at any time.

4. When and With Whom We Share Data

365cae takes your privacy very seriously. Information is shared with third parties only in the limited circumstances outlined below:

  • Payment Providers: Required data is shared to process transactions with Mobile Banking, Nagad, Rocket, and partner banks
  • Game Providers: For managing game sessions on platforms such as JILI, Evolution, and Pragmatic Play
  • KYC partners: Secure third-party verification services for identity checks
  • Law enforcement agencies: In cases of court orders or government directives
  • Anti-fraud system: Limited data shared with specialist fraud prevention services

Every third party operates under a strict confidentiality agreement with 365cae. They may use your data only for the specified purpose and nothing else.

6. Data Security Measures

365cae protects your data using industry-leading technology. Our security infrastructure is multi-layered and continuously updated.

  • 256-bit SSL/TLS Encryption: All data transmissions are encrypted
  • Two-Factor Authentication (2FA): An extra layer of security at login
  • Firewall & DDoS Protection: Servers protected against external attacks
  • Regular Security Audits: Regular audits by third-party security experts
  • Limited Access Policy: Only Authorized Staff Can Access Data
  • Encrypted database: Stored data is kept in encrypted form
Your role: 365cae will never ask for your password. If anyone requests it, treat it as fraudulent and contact our support team immediately.

7. How Long We Retain Your Data

365cae retains your information only for as long as necessary. Even after an account is closed, certain data may be kept for a defined period to meet legal obligations.

Data Type Retention Period Reason
Account information For the duration the account is active + 5 years Legal obligations
Transaction Records 7 years Financial regulatory requirements
KYC documents 5 years after account closure Anti-money laundering laws
Game Logs 3 years For dispute resolution and auditing purposes
Cookie data Up to 12 months Technical Functionality
Support Messages 2 years Service Quality Improvement

8. Your Data Rights

As a 365cae member, you have full control over your own data. The following rights are always available to you:

Right to Access
Request to find out what information we hold about you.
Right to Rectification
You may request corrections to any inaccurate or outdated information.
Right to Erasure
Request deletion of your data where no legal obligation requires it to be retained.
Data Portability
You can export your information in a readable format.
Right to Object to Processing
You may object to your data being used for marketing purposes.
Right to Restrict Processing
You may request a temporary restriction on the processing of your data in certain circumstances.
Submit a request: To exercise any of these rights, contact 365cae via live chat or email. We will respond within 30 days.

9. Protection of Children & Minors

365cae is strictly for users aged 18 and above. We never knowingly collect information from anyone under 18. Should we become aware that a minor's data has been collected, it will be deleted immediately and the account will be closed.

For parents: Please ensure that your children or any underage family members do not have access to your 365cae account. If you have any concerns, contact our support team immediately.

10. Changes to the Privacy Policy

365cae may update this Privacy Policy from time to time. Members will be notified of significant changes via their registered email or in-app notification. Continued use of the platform after any changes constitutes acceptance of the updated policy.

You can check the "Last Updated" date at the top of this page to see when the policy was last changed. To view a previous version, please contact our support team.

11. Frequently Asked Questions

Never. 365cae does not sell your personal data to any advertising agencies, data brokers, or third parties. Data is shared only on a limited basis with partners who are strictly necessary for service delivery.

Some data may be transferred to international servers due to game providers and payment processing requirements. In all such cases, data is transferred in encrypted form and all partners comply with international data protection standards.

When an account is closed, active profile data is deactivated. However, transaction records and KYC documents must be retained for a specified period to meet legal obligations. The exact timeframes are detailed in the data retention section.

Only authorized 365cae staff may access limited information as required by their role. No single employee can view complete data — this is enforced through role-based access control.

In the event of a data breach, 365cae will notify affected members within 72 hours and provide guidance on the necessary steps to take. Our Incident Response Team is on standby 24/7.

Why 365cae Privacy Trusted

Our commitment to protecting your information

Military-grade encryption

365cae uses 256-bit SSL/TLS encryption — the same technology relied upon by major banks worldwide. Every transaction and login is fully secured.

Your Data Is Never Sold

The most important commitment in the 365cae Privacy Policy: your personal information is never sold to or shared with third parties without authorization.

Full KYC Security

NID or passport copies submitted for identity verification are stored in an encrypted vault, accessible only to the authorized KYC team.

Your data, your control

Under the 365cae Privacy Policy, you may request to view, correct, or delete your information at any time. This right is always available to you.

Regular Security Audits

Independent third-party experts regularly audit 365cae's systems. Any vulnerabilities identified are promptly addressed and resolved.

24/7 Privacy Support

For any questions or concerns about data protection, 365cae's support team is available around the clock. Get answers in just a few minutes via live chat.

Your information is safe.
Join 365cae Now

The 365cae Privacy Policy gives you complete protection. Register with confidence, enjoy Live Casino, and game in a safe environment.

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256
Bit SSL Encryption
0%
Data Sales Rate
24/7
Security Monitoring
72h
Breach Notification Timeframe
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